Will the bookstore return the purchase price of a textbook?

Yes, depending on the method of payment and when the item was purchased. If payment was done using financial aid, you will have until the last day as designated by the college to use  your financial aid to pay for your courses. If the purchase was made by cash or credit card before the college refund date to make charges, those individuals will fall under the same guidelines as the financial aid purchases unless items were purchased after the specified date, which will result in a two-day return policy.

How soon must I return a textbook for credit?

By the end of the add/drop period.

What do I need to send to the bookstore for a refund?

The purchased item in its original condition, and the original register receipt.

The Bookstore Manager will determine if a refund is in order. Refund checks will be issued after the add/drop period.

What can I do with a misprinted or irregular textbook?

Return it to the Bookstore immediately for a replacement with original bookstore receipt.  Email bookstorehelp@es.vccs.edu for more information.

What if I open and/or remove the plastic a book is sealed in?

Any book that is sold to you sealed in plastic wrapping cannot be returned for a refund unless the plastic is sealed. Items must be in their original condition to be eligible for a full refund.

Who should I contact if I have questions or need additional information?

Bookstore related inquiries can be directed to:

• Telephone: 757-789-1769
• Email: bookstorehelp@es.vccs.edu or 1407mgr@follett.com