Program Specialist

Education Support Specialist II, Role Code 29143


Eastern Shore Community College is a two-year public institution of higher education and the smallest of the 23 community colleges in Virginia. The College serves two rural counties, Accomack and Northampton, on the Eastern Shore of Virginia. For more information, see our website at


Reporting to the Dean of Workforce Development Services (WDS), the Program Specialist is responsible for supporting the department as the front desk professional for all clients, customers and students entering the WDS building. This is a full-time, 12 month position beginning 10/10/2017 or as soon as agreed upon. This is a granted funded position and continuance is based on sufficient funding.


Essential duties include, but are not limited to:

  • Directing inquiries to appropriate offices
  • Assisting the general public by answering questions and providing general information
  • Providing support for the Pearson Vue Testing Center
  • Serving as back-up to WDS Information Specialist
  • Collecting payments and ensuring secure processing


Minimum salary of $25,718 with comprehensive Commonwealth benefits package.

Required Qualifications

High School diploma or equivalent. Several years experience in a fast paced customer service environment. Excellent customer service skills. Ability to effectively communicate both orally and written. Must possess excellent organizational skills and the ability to take direction and work independently. Intermediate experience in computer use and in an office environment.

Preferred Qualifications

Experience as receptionist with excellent switchboard knowledge. Experience handling money and cash. General knowledge of VCCS and ESCC policies and procedures.

Application Process

Completed and signed state application form (available at; cover letter explaining the match between a candidate’s background and requirements for position, and resume. Position will remain open until filled, but the initial screening of applications will begin on 9/11/17. Appointment is subject to a successful background check and valid employment eligibility through E-Verify. Applicants desiring special services or accommodations should contact the Human Resources Manager at least five days prior to the applications initial screening.
Send application and required documents listed above to:

Michael Driscoll, HR Manager
Eastern Shore Community College
29300 Lankford Highway, Melfa, VA 23410


Eastern Shore Community College does not discriminate on the basis of race, color, national origin, religion, political affiliation, veteran status, gender, sexual orientation, disability, or age in its programs and activities. Inquiries related to the college’s nondiscrimination policy should be directed to Janet Justis, Dean of Learning Resources, 29300 Lankford Hwy., Melfa, VA 23410, 757-789-1723 (V/TDD telephone 757-789-1738).